Featured Video

Click-to-Chat Demo (1:32)
December 5, 2014

Learn how the click-to-chat capability of Chime works. See how a user who's looking for help can initiate a chat with an agent by simply clicking a button that launches a web portal. Agents can use their Sametime® client to chat with those users. Managers can access high level information about the queue or queues they manage. Managers can see details about ongoing and completed chats as well as generate multiple reports such as Average Speed to Answer and more.

All Videos

May 20, 2016 (1:48)

Outage Notifications

Learn how managers and admins can create outages right from the Chime UI to let seekers know about any ongoing or future issues.
January 28, 2016 (0:58)

Agent Text Lookup

Learn how agents can quickly and easily lookup text sent from the customer right from the Sametime® plugin
September 23, 2015 (1:25)

Email Chat Transcript

See how customers can request email transcripts right from the web client
September 16, 2015 (1:11)

Agent Sending Screenshot

See how easily an agent can capture and send a screenshot right from the Chime Agent Plugin
August 6, 2015 (1:26)

Text Resource Plugin Commands

Learn how to use commands to do things such as attach a browser to the Sametime® chat window
August 6, 2015 (1:04)

Queue Scheduling

Learn how to set a schedule for a queue to automatically turn on/off at a desired time
August 6, 2015 (0:53)

Critical Condition Emails

Learn how email alerts can be set to send out when something critical happens
August 6, 2015 (1:01)

Waiting for Reboot

Learn how to activate the Waiting For Reboot feature which allows the seeker to reconnect to the same agent after restarting their system
February 20, 2015 (0:38)

Viewing Chat History

Learn how an agent can view their chat history for that day's conversations
February 19, 2015 (0:41)

Launch Agent Dashboard

See how to launch the Agent Dashboard using the 'Launch My Dashboard' button imbedded in your Sametime© client
Feb 11, 2015 (0:56)

Adding Local Standard Replies

Learn how an agent can create and use their own customized local standard replies
Feb 11, 2015 (0:47)

Using Standard Replies

Learn how to use standard replies that have already been configured
Feb 11, 2015 (0:30)

Agent Accepting Chat

Short video showing how an agent accepts a chat request. Simply press 'y' to accept an inbound request
February 11, 2015 (0:41)

Launch Agent Dashboard

See how to launch the Agent Dashboard using the 'Launch My Dashboard' button imbedded in your Sametime© client
December 23, 2014 (2:16)

Install Plugin - Windows 7

Install Chime Agent plugin to add functionality for concurrent chats, standard replies, and file uploads
December 17, 2014 (1:25)

Agent Sending File

Learn how to upload a file to the seeker right from the Agent plugin
December 5, 2014 (1:32)

Click-to-Chat Customer Demo

See how the click-to-chat capability of Chime works from different perspectives
December 2, 2014 (1:46)

Charts and Reports Overview

See how Chime enables managers to view charts and reports on information captured from chats
October 31, 2014 (1:06)

Chime Text Resources

Learn how to edit text resources, customize agent text, and include system variables
October 29, 2014 (1:57)

Create a Queue

Learn how to create a queue from start to finish
October 3, 2014 (1:34)

Agent Plugin Overview

Get to know the power behind the Agent plugin for Chime for IBM Sametime®
September 30, 2014 (2:24)

Install Plugin - Mac

Install Chime Agent plugin to add functionality for concurrent chats, standard replies, and file uploads
September 2, 2014 (2:07)

Chime for IBM Sametime®

Short demo video introducing Chime for IBM Sametime®