Version 2.14 (June 12, 2019)

New Features and Updates:

  • Optimized charts for speedier rendering
  • Updated for Oracle Java SE 12 compatibility
  • Updated web client API to process HTTP headers to fetch and assign meta-tags to seekers
  • Updated to clear privacy list as per GDPR Compliance settings
  • Web Client text resources are cached for optimizing performance
  • Added new routing mode 'Force Routing to Skill Tag'
  • Transfer flow updates to keep track of Manager who initiated chat transfer
  • Updated Global Chart: 'Transferred Chats vs Incoming Chats Percent By Queue' to include count of seekers transferred in waiting state
  • Updated Global Chart: 'Transferred Chats By Queue' to show count of seekers transferred in waiting state
  • Updated Global Chart: 'Transferred Chats By Queue' to show count of seekers transferred in waiting state
  • Added support for session-tags which will enable reporting of transferred chats:
    • CONNECTED-SEEKER-TRANSFERRED
    • WAITING-SEEKER-TRANSFERRED
  • Fixed Issue: If a seeker using web client reuses web client to quickly restart another chat session then at times second session fails to log
  • Fixed Issue: Queue display name on System Dashboard does not updates when Queue definition is modified